|
Managing Conflict & Team Building
|
- Gathering information
Identifies sources of conflicts, and provides parties with an opportunity to express their point of view; remains impartial in gathering and verifying information relevant to the conflict.
- Encouraging resolution
Makes healthy use of conflict and disagreement to promote learning and expand team perspectives; encourages parties to work together towards problem resolution; works with parties to identify a range of acceptable solutions; when appropriate, proposes effective compromises that satisfy some of each parties' needs; ensures mutual commitment to a solution.
- Discouraging unproductive behavior
Expresses concern for improving relations among team members; explains how dispute is affecting others; discourages non-productive behavior such as threats, insults, stereotyping or exaggerations.
- Building cooperative teams
Encourages and builds mutual trust, respect and cooperation among team members; seizes opportunities and utilizes creative methods to build team cooperation and cohesion.
|
|
|