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Competency Model
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Clarifying Roles & Objectives
  • Explaining job duties
      Clearly explains job duties, responsibilities and priorities; informs employees of the work for which they will be responsible for and helps them establish priorities; checks to ensure that employees understand duties and responsibilities.
  • Instructing
      Provides instruction on how to accomplish an assignment; explains correct and incorrect ways to accomplish tasks; provides timely and effective feedback about whether task is being performed correctly.
  • Setting performance goals
      Helps employees set performance goals; in consultation with employees, sets goals that are clear, specific and attainable; informs employees of deadlines for goal attainment.
  • Linking tasks to organizational objectives
      Explains relationship between individual work tasks and overall organizational objectives; continually rethinks job duties and responsibilities as organizational objectives shift, and communicates new roles and responsibilities to employees as appropriate.



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