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Competency Model
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Quality Assurance/Continuous Improvement
Ensure product and process meets quality system requirements as defined by customer specifications.

Entry-Level Critical Work Functions
  • Ensure materials, processes and final product meet quality specifications.
    • Support and maintain quality systems.
      • Comply with local, federal and company health, safety and environmental regulations.
        • Identify unsafe conditions and take corrective actions.
          Entry-Level Technical Content Areas
          • Quality Assurance
            • Meeting Customer Needs
            • Lean Manufacturing
            • Quality Management Systems and Tools
            • Industry Standards
          • Improving Quality
            • Introduction to Statistical Process Control
            • Sampling and Charting
            • Problem Solving Tools
          • Inspecting for Quality
            • Inspecting Raw/Incoming Materials
            • Inspecting In-Process Product
            • Inspecting Final Products
          • Continuous Improvement
            • Business Process Reengineering
            • Systems Analysis
            • Data Analysis
            • Performance improvement strategies
          Technician-Level Critical Work Functions
          • Monitor production for product and process quality
            • Employ audits and inspections to maintain the quality and continuous improvement process
              • Correct the product and process to meet quality standards
                • Suggest and/or implement continuous improvement actions
                  Technician-Level Technical Content Areas
                  • Probability and Statistics
                    • Data Analysis and Presentation
                      • Presentation Skills
                      • Query-Based Intermediate Computer Skills
                      • Facilitation Skills
                      • Business Case
                    • Statistical Process Control Methods
                      • Factor Analysis
                      • Capability Analysis- Inspection/Test/Validation
                      • Reliability Analysis
                      • Acceptance Sampling
                    • Quality Assurance Audits
                      • ISO 9000
                      • Audit Procedures
                    • Corrective and Preventive Actions
                      • Eliminating Non-Conformities
                      • Verification and Documentation
                      • Documentation Creation
                    • Benchmarking and Best Practice
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