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Competency Model
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Problem Solving and Decision-Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one

  • Identify the Problem
    • Recognize the existence of a problem
    • Define the problem
    • Identify potential causes of the problem by analyzing its component parts
    • Use all available reference systems to locate and obtain information relevant to the problem
    • Recall previously learned information that is relevant to the problem.
  • Communicate the Problem to Appropriate Personnel
    • Use Team-Building Skills to Analyze the Problem
      • Identify potential causes of the problem by analyzing its component parts
      • Use all available reference systems to locate and obtain information relevant to the problem
      • Recall previously learned information that is relevant to the problem
    • Use Team-Building Skills to Generate Possible Solutions
      • Generate a number of different approaches to problems
      • Evaluate the relative merits of the various solutions
    • Choose a Solution
      • Decisively choose the best solution after contemplating available approaches to the problem
      • Make difficult decisions even in highly ambiguous or ill-defined situations;
      • Quickly choose an effective solution without assistance when appropriate.
    • Implement the Solution
      • Commit to a solution in a timely manner
      • Develop a realistic approach for implementing the chosen solution
      • Observe and evaluate the outcomes of implementing the solution to assess the need for alternative approaches and to identify lessons learned.
      • Solve problems of a technological nature using logic



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