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Marketing & Customer Focus
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Actively looking for ways to identify market demands and meet the customer or client need
- Understand Customer Needs
- Identify internal and external customers
- Demonstrate a desire to understand customer needs
- Ask questions as appropriate
- Demonstrate awareness of client goals
- Provide Personalized Service
- Provide prompt and efficient responses to meet the requirements, requests, and concerns of customers
- Provide thorough, accurate information to answer customers' questions and to meet commitment times or performance guarantees
- Actively look for ways to help customers by identifying and proposing appropriate solutions and/or services
- Establish boundaries as appropriate for unreasonable customer demands
- Act Professionally
- Is pleasant, courteous and professional when dealing with internal or external customers
- Develop constructive and cooperative working relationships with customers
- Display a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers
- Uphold the company and product brand in interactions with others
- Keep Customers Informed
- Follow up with customers during projects and following project completion
- Keep clients up to date about decisions that affect them
- Seek the comments, criticisms and involvement of customers
- Adjust services based on customer feedback
- Address customer comments, questions, concerns and objections with direct accurate and timely responses
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