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Competency Model
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Problem Solving and Decision-Making
  • Identifying the problem
      Anticipates or recognizes the existence of a problem; identifies the true nature of the problem by analyzing its component parts; uses all available reference systems to locate and obtain information relevant to the problem; recalls previously learned information that is relevant to the problem.
  • Locating, gathering, and organizing relevant information
      Effectively uses both internal resources (e.g., internal computer networks, company filing systems) and external resources (e.g., internet search engines) to locate and gather information; examines information obtained for relevance and completeness; recognizes important gaps in existing information and takes steps to eliminate those gaps; organizes/reorganizes information as appropriate to gain a better understanding of the problem.
  • Generating alternatives
      Integrates previously learned and externally obtained information to generate a variety of high-quality alternative approaches to the problem; skillfully uses logic and analysis to identify the strengths and weaknesses, the costs and benefits, and the short- and long-term consequences of different approaches.
  • Choosing a solution
      Decisively chooses the best solution after contemplating available approaches to the problem; makes difficult decisions even in highly ambiguous or ill-defined situations; quickly chooses an effective solution without assistance when appropriate.
  • Implementing the solution
      Commits to a solution in a timely manner, and develops a realistic approach for implementing the chosen solution; observes and evaluates the outcomes of implementing the solution to assess the need for alternative approaches and to identify lessons learned.
Related Competency Model Resources: Search for additional resources
Resource NameDeveloper NameResource TypeTier Type 
Employability Skills Training Curriculum Skills USA Curriculum Model Foundation Detail...
Career Connections Virginia's Career and Technology Education Resource Center Competency Model
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NIH Core Competencies National Institutes of Health Competency Model Foundation Detail...
Leadership Competency Model Central Michigan University Competency Model Foundation Detail...
English for Construction Sed de Saber Curriculum Model Foundation Detail...
Foundation for the ASTD Certification Institute's Professional Certification Program American Society for Training & Development Competency Model Foundation Detail...
Workplace Success Skills (WSS) Learning Resource, Inc. Assessment Foundation Detail...
Workforce Skills Certification System (WSCS) CASAS - Workforce Skills Certification System Assessment
Work Readiness Credential 		Foundation Detail...
Workforce Skill Certification Assessment Battery (CAB) CASAS - Workforce Skills Certification System Assessment
Work Readiness Credential 		Foundation Detail...
Spanish for Everyone Sed de Saber Curriculum Model Foundation Detail...
Employee Development Competency Matrices National Highway Institute Competency Model Foundation Detail...
Leadership Competency Assessment Central Michigan University Assessment Foundation Detail...
English for Everyone Sed de Saber Curriculum Model Foundation Detail...
Competency-Based Assessment System New Hampshire Department of Education Skill Standard Foundation Detail...
Foundational Competencies National Oceanic and Atmospheric Administration Competency Model Foundation Detail...
Massachusetts Work-Based Learning Plan Massachusetts Department of Education Assessment Foundation Detail...

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