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Communication-Listening & Speaking
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Giving full attention to what others are saying and speaking in English well enough to be understood by others.
- Listening
- Receive, attend to, interpret, understand, and respond to verbal messages and other cues
- Apply active listening skills using reflection, restatement, questioning, and clarification
- Understand and interpret verbal and non-verbal communication
- Pick out important information in verbal messages
- Understand complex instructions
- Speaking/Presenting
- Speak clearly and confidently using common English conventions including proper grammar, tone, and pace
- Express information to individuals or groups taking into account the audience and the nature of the information (e.g., explain technical concepts to non-technical audiences)
- Understand and use non-verbal communication consistent with verbal communication
- Present ideas in a persuasive manner
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