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Competency Model
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Listening and Following Directions
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

  • Listening
    • Receive, attend to, interpret, understand, and respond to verbal messages and other cues
    • Pick out important information in verbal messages
    • Understand complex instructions
    • Appreciate feelings and concern of verbal messages
  • Following Directions
      Act upon the instruction to complete an assignment



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